WE ARE USUALLY ASKED ABOUT

What time is your shipping cut-off?

4:00 pm Eastern Standard Time. If an emergency we do offer extended times for a small convenience fee

I'm a wholesaler can I get special pricing?

Yes you can! Contact us so we can discuss the details

Do you sell to the public?

Yes we do! Our pricing is competitive even if you purchase one product. We just offer better pricing if you join our wholesale program

Some products don't have pricing why?

We are at the mercy of the brands. Due to our extensive product line there are always changes, we try and update pricing and availability as fast as we can. However you can always call/email us so get the most up-date pricing

I'm tax exempt can you waive the tax from the order?

Yes we can! Just need a copy of your certificate and we will gladly remove it from the invoice.

I'm outside of the US can you still ship to me?

Of Course! We ship both within and outside of the US. We have relationships with all the major shipping carriers. Just provide us your full shipping address and we will get you the best possible pricing

What forms of payment do you accept?

We accept all major credit cards, PayPal, Checks, Western Union and Wire Transfers/ACH

I purchased but now i don't need it anymore, can I return it?

We can accept returns on stock items within 30 days of invoice date of purchase. If approved there is a 22% restocking fee, all in/out shipping and export/import custom duties/fees will not be refunded and customer is responsible for all return expenses. All return approvals are subject to a inspection. An RMA is required before returning the product and lastly no returns on any special order items.

Are your products original?

Yes they are! We have direct relationships with the factories and can prove its authenticity. For some products we do offer an aftermarket replacement however we make sure to state it when presenting you the options, Absolutely no counterfeits here!

Do you sell anything used?

100% of our products is brand NEW with factory warranty

I purchased from you but it came from a different location

In order to provide you with the best possible pricing and shipping times we have strategically partnered up with fulfillment centers in order to get your order to you as fast as possible. The part may come from a different location but its still from JOVAL Industrial

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